Work with us

Go Study Australia supports more than 5,000 students who study, live, and work in Australia each year. We have 14 locations across Europe, Latin America and Australia. The role of a Local Advisor is primarily focused on student support and mentoring to ensure that all Go Study students have a successful experience in Australia.

KEY RESPONSIBILITIES
CUSTOMER SERVICE

• Pre-Departure Communication: Initiate contact with the student before departure using both a GSA email address and WhatsApp. Facilitate a formal introduction by our Advisors, who will remain part of the Whatsapp group throughout the welcome process and the student’s initial months in Australia.
• Welcome Session: Conduct welcome sessions. These sessions deliver essential information and guidance, outlining the crucial first steps for a smooth transition into the Australian experience.
• Bank account opening support: Aid the student in opening a bank account through GSA’s partner and facilitate international bank transfers if necessary.
• Accommodation Support: Address accommodation queries and issues, collaborating with GSA accommodation partners to resolve potential problems.
• SIM Card Setup: Assist the student in obtaining a SIM card, preferably through GSA’s partner, and help with activation.
• City Familiarization: Ensure the student has access to information about the city, public transportation, and other essentials to help them acclimate quickly.
• Communication and Collaboration: Maintain constant communication with the relevant State Manager to address any issues or questions, ensuring the best service outcome for the student.
• Review Encouragement: Encourage the student to leave a positive review of GSA if satisfied with our services.
• School-Related Concerns: Collaborate with the student advisor to address any school-related issues raised by the student, facilitating communication to solve the issues.
• Ongoing Support: Be available to the student for any questions about their stay in Australia during the initial month of their arrival.
• Feedback Collection: Send a customer support survey to the student one month after arrival to gather feedback, and share it with the counsellors.
• Job Support: Provide support in job searching by sharing e-books, advice, tips, and answering questions. This does not entail actively seeking job opportunities but aims to empower the student with essential information, including resume review and enhancement if necessary.

ENVIRONMENTAL REQUIREMENTS

• This role is adaptable to a remote working environment, offering the flexibility to be performed from home. The nature of the responsibilities allows for efficient execution without the necessity of physical presence at a GSA office.

SKILLS AND EXPERIENCE:

• Australian experience: Be in Australia and have been living there for at least 6 months.
• Excellent Customer Service: Possess strong customer service skills, ensuring a positive and supportive experience for Spanish students or working holiday visa holders.
• Bilingual Proficiency: Fluent in Spanish as a native speaker, facilitating effective communication and rapport-building with Spanish individuals. Proficient in English, enabling clear and concise communication in a multicultural setting.
• Cultural Sensitivity: Demonstrate cultural sensitivity and awareness, especially concerning Spanish customs and traditions.
• Remote Work Competence: Comfortable working remotely, showcasing adaptability to virtual communication tools and platforms.
• Interpersonal Skills: Strong interpersonal skills to establish connections and build relationships with students, colleagues, and stakeholders.
• Organisational Abilities: Efficiently manage tasks and responsibilities, demonstrating organisational skills to coordinate various aspects of student support.
• Problem-Solving: Exhibit problem-solving skills to address potential challenges related to accommodation, banking, and other support areas.
• Counselling or Support Experience: Previous experience in a counselling or support role is advantageous, providing a foundation for assisting students during their initial stages in Australia.
• Community Engagement: Ability to foster a sense of community by encouraging students to participate in social media groups and events.
• Flexibility: Display flexibility in adapting to the dynamic needs of students and the role, ensuring a
• Positive Attitude: Maintain a positive and approachable demeanour, contributing to a welcoming and

Please apply with a cover letter outlining who you are, your connections to the community and why you would be an amazing local advisor – send to brisbane@gostudy.com.au